Refund policy

Order Cancellation

Orders once placed cannot be cancelled.

The customer can request for a refund or replacement after the product is delivered and by satisfying all the criteria mentioned in the return policy below.

Return/ Refund Policy

Plix offers a 90 day satisfaction guarantee on all our products.

We encourage everyone to try our products for 3 months and have a 90-day happiness guarantee / refund policy. If you are not satisfied with our products, you can request to be refunded provided the return is requested within 90 days of the delivery date.

All items must be pre-approved for return by emailing us at usacare@plixlifecom stating the reason for wanting to return the product along with pictures / video as applicable. Basically, if you simply send a product back without contacting us, we cannot facilitate a corresponding return.

Please note the refund amount will be calculated as per below.

Customer total order minus a shipping + restocking fee. Shipping + restocking fee is 35% for one time purchase & 40% for subscription.

After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the original payment method used in the transaction. Please do not initiate a charge back during this period. All shipping costs are non-refundable.

Cancellation of subscription orders

Your subscription order gets auto renewed on the same date of the next month from your initial order date. Ex- If you have placed a subscription order on 1st March 2024, then it will get auto renewed on 1st April 2024.

To cancel your subscription, please email us at usacare@plixlife.com at least 72 hours before your subscription renewal date. This allows us to process your cancellation in a timely manner.

Or

You can also cancel your subscription on your own by following the below steps at least 24 hours before your subscription renewal date.

1. Open your subscription email with the subject line – “Subscription activated from plixlife unitedstates” and click on Manage Subscriptions

2. Click on the product you want to cancel the subscription for

3. Click on Cancel Subscription, then click on Next, then click on cancel subscription,

4. Once your subscription gets cancelled, you will receive a cancellation confirmation email

If we do not receive your cancellation request within this timeframe, your upcoming subscription order will be shipped as planned. However, all subsequent subscription orders will be cancelled, and no further charges will be applied after this shipment.

*How to check your next subscription date?

Open your subscription email with the subject line - “Subscription activated from plixlife unitedstates” and click on Manage Subscriptions

For damaged products or other discrepancies in the order received

If your product has been damaged in transit or there is an error in your shipment, please email us within 7 days of receiving your order at usacare@plixlife.com to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. Kindly do not initiate a chargeback without receiving a confirmation from us on email.

Please note the below before applying for a return

  •  Plix limits returns to up to 2 unique items per customer.
  •  Plix reserves the right to accept or reject a return request at its sole discretion.
  •  If you have used promotional offers on your order, then we cannot accept returns on   your order. Exchanges will be allowed on a case by case basis.